The Prices shown on this website are only available to trade customers. All prices are + V.A.T
Please note that the cushions on our outdoor furniture sets are not suitable for indoor use.
Wholesale Garden Furniture is a trading name of "WGF Trading LTD" of 17 Glasshouse Studios, Fryern Court Road, Fordingbridge, SP6 1QX. Company Number 09762992. Trading address Unit 19 Slader Business Park, Witney Road, Nuffield Industrial Estate, Poole, Dorset, BH17 0GP.
CONDITIONS OF SALE
In these terms:-
"You" and "your" refer to the person who buys or has agreed to buy goods from us. "We", "our" and "us" refer to WGF Trading LTD, Wholesale Garden Furniture, our employees and agents.
N.B. Throughout these Terms and Conditions none shall in full or part override or affect your statutory rights.
Neither you nor we may alter the terms of this agreement without the agreement of the other. If you require any changes, please make sure that you ask for these to be put in writing. This is to ensure that you can avoid any problems surrounding what you have agreed and what is expected of us.
3. Order Waiting Time
Although we cannot specify the precise date of delivery at the time that you place your order, you will be given an approximate waiting time. Your goods will, except in circumstances beyond our control, be available to deliver to you within a reasonable time frame based on the original estimated date. If events or circumstances outside our control affect the original estimated delivery date beyond a reasonable time, we will inform you. Should an order paid by bank transfer be cancelled, you will receive a refund in the form of a credit note to use against a future order. We only issue a card refund if this was the original payment method, we do not refund via bank transfer.
4. Place, Terms and Time of Delivery
We regret that we are unable to give a specific time of day for delivery. We will do all that we reasonably can to meet the date given for delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately we become aware of the problem and arrange an alternative delivery date, within one calendar month of the original scheduled date. A refund will only be made if the item cannot be delivered within reasonable time of the original delivery date.
It is our responsibility to ensure that the goods are delivered to the entrance of the premises specified by you. All national courier deliveries will be delivered on a door to door basis ONLY.
Goods may also be collected from our warehouse but we must receive reasonable notice should you wish to do so.
We expect our employees or agents to exercise reasonable standards of care at all times. You will not suffer as a result of their proven neglect, negligence or dishonesty. Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or it is not safely possible. We will not normally remain at a delivery site for more than 30 minutes. If we are not able to deliver the goods in this time due to your fault or something about which you knew but did not tell us 48 hours prior to the scheduled delivery date, you will have to pay the previously agreed delivery charge for the aborted delivery. You may also be liable for reasonable storage charges from the date of an abortive delivery set out at 10 below that arises because of circumstances that were within your control. Where the abortive delivery results from circumstances within your control we will charge you for redelivering the goods at our normal delivery charge for the distance of the delivery. In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the goods to be in your possession as quickly as possible.
Mainland UK shipping, other destinations will incur a surcharge.
All deliveries must be fully checked before signing and accepting them as being received in good condition. We will not accept any claims after delivery has been made where the customer has not included full details of the issue in the notes section of the POD (proof of delivery). Signing for goods as unchecked is unacceptable and will be treated in the same way as a clean POD. Courier related replacement issues reported after delivery with a clean POD will be chargeable. Any discrepancies or damages regardless of fault need to be reported within 2 working days of delivery, photographic evidence will be required (via email). We do require both a POD confirmation and a written report within the specified time frame for all issues.
If your customer has booked in a delivery slot and fails to be present or refuses delivery, a 'false-call' fee of £45 will be charged to you; as our customer, before we can reattempt delivery. It is your decision as to how you recover this from your customer.
Please note that your customer must take delivery of the goods within four weeks or pay a £10 per week storage charge until delivery is received.
The price is in £ Sterling and does not include Value Added Tax and other taxes, duties or tariffs.
7. Terms of Payment
We will normally ask for full payment of goods within 7 days of placing your order. Unless you have entered into a separate credit agreement, payment of the total price is payable prior to delivery by us. If you have a claim against us you cannot withhold more than the value of goods that have not been received by you at that time. Payment for goods to be delivered within the United Kingdom must be by cleared funds prior to delivery, or we will be unable to deliver to you. Acceptable methods of payment are cash, bankers draft, building society cheque, credit card and debit card, but please note that sufficient time must be allowed for bankers drafts, building society cheques and personal cheques to clear prior to delivery. If you wish goods to be delivered outside the United Kingdom, please discuss payment with a member of staff. Unless otherwise agreed, payment must be in full and in £ Sterling to us no later than three working days before we despatch the goods to you. To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of ID on all purchases. If the delivery address and billing address are different, or to enable us to carry out necessary security checks, you must provide two proofs of address, which would ideally come from utility bills e.g. council tax, gas, electric, etc. We can only accept originals - NOT copies.
The goods remain our sole property until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have received delivery of them.
9. After Sale Service
We will replace or where appropriate repair any goods that fail within twelve calendar months of delivery by reason of faulty materials or workmanship, provided that you notify us within a reasonable period of the failure. Please ensure photographic evidence is received via email within 48 hours of the issue being reported. We can only provide service to an address in mainland Great Britain. Please note that we will charge you for our reasonable expenses incurred in dealing with unfounded claims made. In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.
Cushions are not included within the warranty as they are subject to fair usage.
10. Complaints Procedure
If you encounter any problems with our service or products and need to make a complaint, please send all issues in an email and we will get back to you within 2 working days with a resolution.
We will not pay for:-
Fair wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers' or our own negligence or improper use). Damage that occurs as a result of repairs or alterations made without our approval. Loss or damage relating to your business.
We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity or for any indirect, incidental, special or consequential damages or loss howsoever arising.
10.1. We are not liable if we do not fulfil any obligations towards you at all as a result of:
10.1.2. Circumstances beyond our control such as (but not limited to):
It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available. We would normally expect you to confirm with us a mutually acceptable date for delivery within 72 hours of you being notified that the goods are ready for despatch. The result of unnecessary delays is additional costs arising, which we can charge to you for storage and insurance of the goods you have ordered currently being £4.00 per day per order if, you are present to make delivery arrangements and fail to do so within seven days of notification. If this charge is imposed we will provide an invoice. Any charge for storage and insurance will be subject to the terms of payment set out above in clause 6.
Please note that the “Distance Selling Regulations” only apply in a B2C (business to customer) situation and do not apply in a B2B (business to business) situation. We are a wholesale supplier and only deal with other businesses. By opening a trade account with us you are fully aware that we do not offer a retail service. Once you order goods from us, you cannot cancel the order. We will however try to help where we can should one of your customers want to cancel or return their order. Where possible cancellations or returns will incur a £25 admin fee. Delivered goods would also be subject to restocking and transport costs as well as the administration fee assuming the goods arrive back to us in the same condition they were dispatched. This is completely at our discretion and will be approved on a case by case basis.
Should an order paid by bank transfer be cancelled, you will receive a refund (minus any costs incurred as above) in the form of a credit note, please note that we do not refund via bank transfer.
Each of these terms is severable. This means that if one term is not considered to be legally enforceable, that will not necessarily mean that the other terms are not enforceable.
15. Data Protection
Please note that the provision by you of personal data on this form infers your consent to the transfer of details relating to your purchase(s) including your name address and telephone number to the warranty administrator and between any other authorised party involved in processing any subsequent claim that you may make. We will also be entitled to use personal data held by us for accounting, statistical or marketing purposes or any other reasonable purposes connected with our business.
Any notices that we need to give you will be sent by post or fax to your last known address (or registered office if you are a limited company). Notices will be considered to be served two working days after they are sent.
17. Products, Accuracy of Descriptions, and Variations in colour
The information contained in our website is intended for guidance only and products/prices described in it are subject to change without notice. We reserve the right to withdraw any offers without prior notice. Due to the difference in computer monitor screens and mobile devices, please allow for a slight variation in colour between the image you see on your screen, and the colours of the original natural setting. Please note the surface colour of the cushions can vary depending on the angle of view and illumination of the surrounding environment, we cannot consider this to be a manufacturing fault.
18. Container Orders
All container orders are placed bespoke for individual resellers and cannot be changed or amended. We require a 15% deposit when placing the order which is non-refundable. If the balance for the container order is not paid 7 days prior to the arranged delivery date then we reserve the right to cancel the order and no refund of the deposit will be made. You will have a 2 hour window for unloading the container once it arrives on site, extra time will be charged at the transport company standard rate. Any damages, shortages or issues with a container order must be pictured and reported to Wholesale Garden Furniture within 48 hours.
19. Online Sales Policy
All online resellers and advertisers are required to follow our SRP (suggested retail price) list. These prices are inclusive of VAT.
We do not guarantee that our website will be compatible with all hardware and software which may be used by visitors to the site. If you experience any difficulty using our website, please contact the webmaster.
Credit Card Security
All credit card numbers are destroyed immediately after an order is placed to ensure the utmost security.